PROFESSIONAL SERVICES
From architecting your system before day one to keeping it on air long after, Point Media's Professional Services team stays with you at every stage. You don't just buy a product — you gain a long-term partner fluent in both broadcast and IT.
WHAT WE DELIVER
Before you build, we get the architecture, signal flow, and headroom right — so you're never forced to rip out and rebuild for a node you didn't plan for.
Our standard products cover most of what you need. For the rest, we build — adding features that fit your workflow and integrating cleanly with the systems you already run.
The best system underperforms in unpracticed hands. We design training for directors, playout operators, and engineering staff — delivered on-site or remotely.
Going live is the start, not the finish. When something breaks — rarely during office hours — we're on it, tuning and supporting. And we don't stop at our own boundary: when the fault sits in a third-party system our software talks to, we dig in with you instead of handing the problem back.
HOW WE WORK
We work at your pace. Training and consulting run remotely; when you need someone in the rack room, we're there.
Fast and flexible — ideal for training, consulting, and routine tuning.
For complex rollouts and critical fixes, we come to your facility and solve it alongside your team.
WHY POINT.TV
We speak SDI, SMPTE, and SCTE-35 — and networking, deployment, and integration. The thorny problems that live between those two worlds are exactly where we do our best work.
Our team has spent 10+ years in real playout rooms, OB trucks, and machine rooms. The pitfalls you'll hit, we've mostly hit first.
A local team, direct communication, fast on-site response. Broadcast problems can't wait for a time zone — and we're right beside you.
FAQ
Point Media's professional services span four areas: system architecture before rollout, custom development to fit your needs, training for your operators and engineers, and post-launch support & troubleshooting. We stay with you from day one through go-live and beyond — not just shipping software, but acting as a long-term technical partner.
Before you build, we help you get the architecture, signal flow, and future headroom right — so you're never forced to rip out and rebuild for a node you didn't plan for. Broadcast systems are hard to change once live, so early architecture decisions shape three to five years of flexibility and cost.
Both, to fit your needs. Training and consulting usually run remotely; for complex rollouts and critical fixes, our engineers come to your facility and work alongside your team.
Broadcast issues rarely happen during office hours, and we understand what that means. Point Media provides ongoing support and performance tuning, and we can agree response windows and SLAs to fit your operation — talk to our technical advisors for details.
Yes. We don't stop at our own boundary — when a fault sits somewhere on the signal chain, in a third-party system our software talks to, we dig in with you to find the root cause instead of handing the problem back. This is exactly where our combined broadcast and IT expertise pays off.
Yes. Our standard products cover most needs; for the rest, our custom development adds features that fit your workflow or integrates cleanly with the systems you already run. Scope and feasibility are led by our technical advisors.
We design training for directors, playout operators, and engineering staff, delivered on-site or remotely. The goal is to make the people who actually run the system fluent in it, so the product delivers its full value.
Pricing depends on scope, project size, and whether on-site support is needed. Whether it's architecture consulting before rollout or an ongoing support contract after go-live, contact our technical advisors to arrange a needs assessment and quote.
LET'S TALK
Whether it's architecture consulting before rollout or troubleshooting after go-live, start with a conversation with our technical advisors.
